FAQ – trimmcopenhagens

1. Product Information

Q: What materials are used in your Floor Pillows and Reading Pillows?
A: Our pillows are made from high-quality, durable fabrics such as cotton, linen, or polyester blends, with soft, hypoallergenic fillings. Each pillow is carefully crafted to ensure comfort, support, and long-lasting use.

Q: Are the pillow covers removable and washable?
A: Yes, all our pillow covers are designed to be removable. Most covers can be machine-washed on a gentle cycle with cold water. We recommend air drying to maintain fabric quality and prevent shrinkage.

Q: What sizes are available for Floor Pillows and Reading Pillows?
A: Floor Pillows are typically available in square sizes ranging from 50×50 cm to 70×70 cm. Reading Pillows are designed to support your back and neck, usually measuring 60x50x30 cm. Exact dimensions are provided on each product page.

Q: Are your pillows suitable for people with allergies?
A: Yes, our pillows are filled with hypoallergenic materials, making them suitable for sensitive users. We recommend checking product details for any specific material information if you have severe allergies.

2. Ordering & Payment

Q: How do I place an order?
A: Simply select the product(s) you wish to purchase, choose the size and color if applicable, and add them to your cart. Proceed to checkout, provide your shipping information, and select a payment method.

Q: Which payment methods are accepted?
A: We accept major credit cards, debit cards, and secure online payment options. All transactions are encrypted to ensure the safety of your personal and payment information.

Q: Can I modify or cancel my order after it is placed?
A: Orders can only be modified or cancelled within 2 hours of placement. After this period, the order is processed and cannot be changed. Please contact our customer support immediately if you need assistance.

3. Shipping & Delivery

Q: Do you ship to France and other countries?
A: Yes, we ship within France and internationally. Shipping costs and estimated delivery times are displayed during checkout.

Q: How long will my order take to arrive?
A: Standard shipping within France usually takes 3-7 business days. International shipping may take 7-20 business days depending on the destination and customs processing.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order’s progress until delivery.

Q: What happens if my order is lost or damaged during shipping?
A: In the rare event of loss or damage during shipping, please contact our customer support immediately. We will either replace the product or issue a full refund, depending on availability.

4. Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for all products. Items must be unused, clean, and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q: How do I return a product?
A: Contact our customer support to obtain a return authorization. Include your order number and reason for return. Ship the item securely to the provided address. Once received and inspected, your refund will be processed within 5-10 business days.

Q: Can I exchange a product instead of returning it?
A: Yes, exchanges are possible if the desired item is in stock. Please contact customer support to arrange the exchange and confirm availability.

Q: What if the product is defective or damaged upon arrival?
A: If a product arrives damaged or defective, notify us within 7 days of receipt with photos. We will send a replacement at no additional cost or issue a full refund, including shipping fees.

5. Product Care & Maintenance

Q: How do I care for my Floor Pillow or Reading Pillow?
A:

Covers: Machine wash gently with cold water, air dry. Avoid bleach or harsh detergents.
Pillows: Spot clean with a damp cloth if needed. Avoid soaking the pillow filling.
Storage: Keep pillows in a dry, cool place. Avoid prolonged exposure to direct sunlight to prevent fading.

Q: How long do the pillows last?
A: With proper care, our pillows typically last 3-5 years, depending on usage. Regular cleaning and careful handling will extend their lifespan.

6. Customer Support

Q: How can I contact customer support?
A: You can reach us via the contact form on our website or by email. We aim to respond to all inquiries within 24-48 hours.